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EmailLabs understands our customers' needs. Our experienced support representatives are available via phone Monday - Friday from 6AM to 6PM PST to provide you with answers as quickly and efficiently as possible. Our offices are generally closed on major holidays.

To contact EmailLabs Technical Support by Phone:

To contact EmailLabs Support, please call 1-888- LYRISCS (1-888-597-4727 or 571-730-5259).

Support Hours: Monday- Friday, 6:00am - 6:00pm (US Pacific Time).

Submitting a Technical Support case through the Web Portal

To submit a case through the Web portal, you need a username (your email address on file) and password. Although most customer contacts are already in the system, there are times when you need your contact information to be entered in the system.

To submit a case through the Web portal:

  1. In a browser, go to: http://www.emaillabs.com/support_login.html
  2. Log in using your username and password (your username is your email address).
  3. C lick on the “Log a Case” Tab.
  4. Enter the case details and click Submit.

Obtaining a Self-Service User Login

Before requesting a username and password, you need to determine whether you don’t already have one.

To determine if your username is already in the system:

  1. In a browser, go to: http://www.emaillabs.com/support_login.html
  2. Enter your email address in the “User Name” area.
  3. Click on “Forgot your password?”.
  • If your username is not in the system, an error is displayed: “Error: Your username was not found. Please contact your support organization.” You will need to request a user account.
  • If your username is in the system, you will receive an email stating your temporary password. Upon first login, you will be required to change it.

Requesting a Self-Service user account:

  1. In a browser, go to: http://emaillabs.com/support_signup.html
  2. Enter the fields and click Submit.
    A Self-Service user account is going to be created and your email address will be your username.

In an Emergency
You can reach a live agent after normal business hours who will then put you in touch with one of our experienced representatives.